Support

FAQ

“I forgot how to do something (like speak to other players or use Dynamic Objects)”

Viglo has a YouTube tutorial series that will show you how to do all the actions available to you in Viglo. Click here to view the tutorials.

“I am not receiving messages” or, “My messages aren’t received by others”

  • Your internet may have briefly disconnected. Try clicking to the Viglo Menu Button on the bottom right of the screen and signing off, then sign back in.
  • Check to make sure that the Conversation Box is open (you cannot receive or send messages unless it is open). To open it up, right click with your mouse to open up the Language Menu, then left click with your mouse on the “Conversation” button.
  • You may not be close enough to any other player to receive or send your messages to them. Walk closer to the other players until you see their username appear under the “User’s Nearby” list on the top left of your screen.
  • You may be in a Private Chat by yourself, or everyone else may be in a Private Chat while you are in the Public Chat. If your Conversation Window is not open on the screen, right click with your mouse to open up the Language Menu and left click on “Conversation” to open it up. If the Chat Window Title Bar is Yellow, you are in a public chat; if it’s blue, you’re in a private chat. Anyone in the public chat can talk to one another as long as you’re close enough. To learn more about public and private chats, click here to watch the tutorial video. (Video coming soon!)

“Viglo doesn’t accept/recognize my spoken messages”

  • Your computer’s microphone may not be functioning. Generally, one can check this by clicking the Windows Menu Button on the bottom left of your screen and typing into the search box “Microphone.” Click on the proper file that appears and follow the instructions to check your microphone settings.
  • Your internet may have briefly disconnected. Try clicking to the Viglo Menu Button on the bottom right of the screen and signing off, then sign back in.

“Some of the words I look up are not being translated into the Study Language” (They are just repeated in the translations.)

  • Check your spelling. Viglo requires that you spell the words correctly in order to get proper translations. This can include special characters, such as the “ñ” in Spanish, or the “ç” in French.
    • You can input special characters by holding down the <Ctrl> key and pressing the desired character.  A box will appear above the text input field.  When the desired special character is selected, let go of the <Ctrl> key.
  • Do you have proper punctuation? (such as apostrophes)
  • Viglo may simply not have the proper translation in it’s database. Please notify the Viglo team of any translations issues by using the “Feedback” button on the bottom left of your Viglo screen.

“Viglo is not accepting my password”

Make sure that your <Caps Lock> key is off. You can always click the “Forgot Password?” text below the sign in bars to have your password reset.

“I cannot create a username / Join Viglo”

  • The Invitation Code is not being accepted.
    • Please use the Contact Support form below to request a new Invitation Code.
  • The Username already exists.
  • Email address already exists.
    • Each email address can only hold one account. If you would like to create a new account with your email address, please use the Contact Support form below and ask to have your current account deleted.

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